What to Do If Your Computer Has Been Hacked

You just realized your computer has been hacked and you are panicking because you don’t know what to do. Take a deep breath and contact your Relationship Manager immediately. Once notified, your Relationship Manager will contact Fidelity to implement their hacked computer protocol:

  1.  Accounts become restricted. Account activity will be restricted based on the scope of the situation, meaning that maybe only online distributions will be prevented as opposed to a shutdown of all account activity.
  2.  Your computer will need to be “cleaned” by a professional. Once your computer has been cleaned, please notify your Relationship Manager to contact Fidelity.
  3.  After Fidelity receives notice that your computer has been cleaned, new accounts will be opened and your assets will be transferred. You will not need to fill out new paperwork for Fidelity to open new accounts.


If you are a victim of ransomware (malicious software that prevents computer access until a ransom is paid), there are a few additional steps you need to take in addition to the above steps:

  1.  First and foremost, do not pay the ransom.
  2.  Turn off the infected computer and disconnect it from the network (if applicable). If it is not a part of a network, just turn off your computer.
  3.  Alert law enforcement immediately and file a report with the FBI’s Internet Crime Complaint Center (IC3) by clicking here.
  4.  Login to a different, non-infected computer and immediately change all passwords.

A hacked computer is a frightening occurrence, but the team at RAA is here to help mitigate damage to your credit and financial plan. If you have any questions about our hacked computer protocol, please contact your Relationship Manager.